Refund and Returns Policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, your item must be returned in the same condition that you received it. Items must not be damaged, altered, or modified, and serial numbers must match the original shipment.

Kommvia Return Policy

We stand behind the equipment we sell. Every item is tested and certified by Kommvia technicians prior to shipment.

Returns Accepted

Returns are accepted within 15 days of delivery
Item must be returned in the same condition received
Serial numbers must match the original shipment
Original packaging is strongly recommended

Warranty Coverage

Covered for hardware failure under normal business use
If an item is defective, Kommvia will provide a replacement or refund at our discretion

Not Covered

Configuration or compatibility issues
Damage caused by improper installation, misuse, or power issues
Items altered, opened, or modified after delivery
Labor, programming, or system setup services

Return Process

Buyer must contact Kommvia before returning any item
Return authorization is required prior to shipment
Buyer is responsible for return shipping unless the item is defective on arrival
Items returned without authorization may be refused

Important Notes

Phones and telecom equipment require compatible business phone systems
Devices are not standalone and will not function on standard analog home phone lines
Buyer is responsible for verifying system compatibility before purchase

Non-Returnable Items

The following items are non-returnable:

Gift cards
Downloadable software or digital products
Clearance or final-sale items
Items damaged due to misuse or improper installation

Proof of Purchase

To complete your return, we require a receipt, order number, or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

Items showing signs of use or wear
Items not in original condition, damaged, or missing parts not due to our error
Returns received after the 15-day return window

Refunds

Once your return is received and inspected, we will notify you via email of approval or rejection.

If approved, your refund will be processed to your original method of payment within a reasonable processing period, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company, as processing times may vary
Contact your bank for additional processing details

If you have completed these steps and still have not received your refund, please contact us at go@kommvia.com